Meowant Self-Cleaning Cat Litter Box - MW-SC01
What should I do if the mobile phone cannot receive the verification code when using the APP?
Please check whether there is any delay in the network. Since the signal is unstable, it is recommended that you use your email to complete the registration, and you can quickly receive the verification code.
Why can't I connect the litter box to my smart device?
Make sure your device is connected to a 2.4GHz Wi-Fi network, and the Wi-Fi password is correct. Check if the litter box is connected to other devices. Hold "Clean" and "Flatten" at the same time for 5 seconds to reset.
Is it possible to use one mobile app to connect two machines?
Yes, please update your mobile APP version to the latest version 2.0.1, update the software logic errors, fix performance defects, and add the function of binding multiple devices to bring you a smoother experience, please update as soon as possible!
Why is the weighing data inaccurate?
Machine MUST on a hard and flat ground, and the four foot of the base are at the same level; the cat litter pad should not be pressed under the machine; if the weighing is inaccurate, power off and restart, the machine will automatically calibrate.
What should I do if the machine breaks down?
Our whole machine is guaranteed for 1 year, and we only replace it with a new one without repairing it! Please feel free to leave a message for any machine problems, we provide service 24 hours a day!
Are self-cleaning litter boxes safe for cats?
Yes, Meowant smart litter boxes are designed with 100% safety to ensure zero risk of injury to your cat.
1. Integrated anti-pinch structure: The Meowant automatic litter box adopts a unique integrated structure, combining the inner cylinder and the outer box into one. The entrance of the litter box is always open, reducing the gap between moving parts and preventing cats from being trapped between the litter room and the rolling device, eliminating the risk of cats being trapped from the root.
2. Slow-moving rolling mechanism: The drum rotates extremely slowly and is equipped with 9 high-precision sensors for weight detection, motion stop and abnormal alarm, so it can be used with confidence.
3. Short-circuit protection function: Even if the self-cleaning cat litter box unexpectedly loses power during cleaning, the machine will not burn out and will cease to rotate.