Frequently Asked Questions

Place the new box near the old one, leave automatic cleaning off at first and add a small amount of familiar used litter. Keep the old box available until your cat uses the new one consistently.

Check the waste bin daily and empty it before it becomes full. The SC01, SC02 and SC09 manuals suggest changing liners every 3–5 days; deep-clean washable parts about every 1–3 months or sooner when needed.

Meowant models separate waste into an enclosed bin or drawer and use deodorizing components to reduce odor. Regular emptying, fresh clumping litter and good room ventilation also improve odor control.

Yes. A litter box is linked to one primary account, which can share device access with family members through the app.

Yes. Basic cleaning functions can still be operated using the controls on the litter box. Wi-Fi is required for app features such as remote controls, schedules, notifications and usage records.

Only after meeting the model’s minimum age and weight. The SC01, SC02 and SC09 require cats to be at least 4 months old and about 3–3.3 lbs; the SC03 requires cats to be over 6 months and 3.3 lbs. Use manual mode for smaller kittens.

The SC09 supports cats up to 30 lbs and provides a large enclosed space. The SC10 offers an extended open-top design with more headroom and easier access for tall or long-bodied cats.

Multiple cats can share one litter box, but it will need more frequent emptying. For households with three or more cats, Meowant recommends using at least two litter boxes.

The cleaning cycle pauses or stops when the sensors detect a cat, additional weight or a nearby object. It resumes after the cat leaves and the area is clear.

Yes. Meowant models use weight sensors, infrared sensors and/or motor protection to detect cats or obstructions and stop unsafe movement. Always follow the model’s age and weight requirements.

Our specially designed filter openings are highly effective in filtering and separating various cat litters, including plant-based, bentonite, mixed, and crystal cat litter, among others.

Please note that the cat litter should not be larger than 0.59 inches in diameter to ensure optimal performance. For a cost-effective option, we recommend using clumping litter, which is known for its affordability and convenience.

The internal space of 57.6L is basically suitable for all kinds of cats between 3.3-18 pounds.

Inside the drum, there is an indicator line that allows you to dump the litter flush with the line.

Product Dimensions： 20.5"L x 20.9"W x 21.85"H

Item Weight： 9.5 Kilograms

The built-in ultra-quiet motor reduces noise to as low as 40dB that won't disturb you or family members.（40dB: a quiet library）

No, you can use appropriately-sized soft garbage bags at home!

No tools are required to install or disassemble the MW-SC01! You don't have to worry about being unable to operate by one person, it is specially designed for lazy owners, one person can easily complete assembly, disassembly and cleaning. Please watch the video for detailed operation：https://www.youtube.com/watch?v=NzaRYHZ0yLY

Yes, it is. After both phones download the app, they can share the machine by using the machine's ID.

Yes, it can. Please update the app to the latest version and use the 'add device' feature to enable one phone to control two machines.

The weight deviation is ±200g. For cats whose weight has been input and matched within this tolerance range, the machine will automatically match and push the corresponding weight to the respective cat.

Cats typically have a small amount of litter stuck to their paws after using the litter box. Therefore, we recommend using a litter mat at the entrance of the litter box (please do not place the machine directly on the litter mat).

No, it can operate without an internet connection. The automatic cleaning process begins one minute after the cat departs from the litter box. Downloading the app will unlock additional features.

We accept all major credit cards (VISA, MasterCard, American Express, Discover, JCB), PayPal, and digital wallets like Apple Pay and Google Pay. For your convenience, interest-free installment plans are also available through Klarna.

Note: Available payment methods may vary by region. We do not accept cash on delivery.

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Important Notes:

• Quality Issues: Meowant covers all costs for defective or damaged items.

• Non-Quality Returns: For change-of-mind or non-quality-related returns, the customer is responsible for return shipping costs.

• Refunds: We refund the product price only. Original shipping and handling charges are non-refundable.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website. Our logistics normally take 5-8 working days; please refer to our shipping policy for more information.